Utilities and Government

What keeps you up at night

• A single server room, and no second site if it floods or burns
• VMware renewal quotes that blew up the budget
• An IT staff of one or two covering everything, around the clock
• Auditors, insurers and state agencies asking for proof of security

What we do for organizations like yours

• Disaster recovery sites with replicated Dell PowerStore storage, and live failover between sites for critical systems
• VMware to Hyper-V migrations on Dell hardware
• Co-managed IT that backs up your in-house staff on nights, weekends and vacations
• Huntress detection and response, Netwrix auditing, Palo Alto firewalls
• Policies, evidence and reporting in Compliance Scorecard
• Fixed quotes that fit a public budget and procurement process

Rules you have to meet

CJIS for public safety and anything touching criminal justice information; state audit and records requirements; cyber-insurance questionnaires. Our team works from one badge-controlled building in Evansville.

Dell PowerStore ›  ·  Co-Managed IT ›  ·  VMware to Hyper-V ›  ·  CJIS ›

Our response commitments

Priority	Example	Guaranteed response	Target response
! Critical	Server down or the whole office cannot work	1 hour	15 minutes
! High	A department or key system is impaired	2 hours	1 hour
! Medium	One user cannot work normally	4 hours	2 hours
! Low	Minor issue with a workaround	8 hours	4 hours
! Scheduled	New user setup, new computer install, proactive maintenance	Scheduled	Scheduled

Response times apply during client support hours, Monday to Friday, 7 a.m. to 5 p.m. Central. Critical issues outside those hours are covered under your agreement.