Schools

What keeps you up at night

• Hundreds of student devices to set up, filter and manage
• Wireless that cannot keep up when every classroom is online
• An IT coordinator who is also a teacher, or no IT staff at all
• Old phone systems and paging

What we do for organizations like yours

• Device management for Windows PCs and iPads with Microsoft Intune
• Content filtering and classroom tools
• Ubiquiti wireless designed for classrooms and gyms
• Teams Phone to replace aging phone systems
• Co-managed IT that supports your IT coordinator
• Microsoft 365 for education, set up and secured

Rules you have to meet

Student data privacy (FERPA), CIPA content filtering for E-Rate, and cyber-insurance requirements.

Co-Managed IT ›  ·  Networking and Wireless ›  ·  Teams Phone ›

Our response commitments

Priority	Example	Guaranteed response	Target response
! Critical	Server down or the whole office cannot work	1 hour	15 minutes
! High	A department or key system is impaired	2 hours	1 hour
! Medium	One user cannot work normally	4 hours	2 hours
! Low	Minor issue with a workaround	8 hours	4 hours
! Scheduled	New user setup, new computer install, proactive maintenance	Scheduled	Scheduled

Response times apply during client support hours, Monday to Friday, 7 a.m. to 5 p.m. Central. Critical issues outside those hours are covered under your agreement.