Microsoft 365

Microsoft 365

• Licensing through Pinnacle as a Microsoft CSP, on one invoice
• Tenant security: multifactor authentication, conditional access, mail protection
• Device management with Intune
• Migrations from on-premises Exchange, file servers and other platforms
• Optional backup of mail, OneDrive and SharePoint (see Backup)

Switching your Microsoft provider to Pinnacle

Some Microsoft resellers keep the administrator keys to your own tenant, so every new user, password reset or license change becomes a ticket and a wait. With Pinnacle, you keep full administrator access to your Microsoft 365 tenant. Our team works through time-limited, least-privilege partner access that you can see and revoke at any time.

• Your tenant, your control: full access to your own admin portal, always.
• A help desk that answers: our Evansville team handles license changes, new users and Microsoft issues.
• A free license review: we check your current licenses for unused seats, the wrong plan, or monthly billing where annual would save money.
• A planned move: we schedule the transfer around your renewal date, and we handle GoDaddy and other locked-in tenants.

Backup and security options for your tenant

Microsoft’s license price covers running the service. It does not include a backup of your data, or the added protection most businesses need against account takeover. Pinnacle offers both as optional services, priced separately, so you pay only for what you choose.

• Microsoft 365 backup: separate copies of mail, OneDrive and SharePoint, so a deleted mailbox, a departed employee’s files or a ransomware-encrypted folder can be restored. See Backup.
• Tenant security: monitoring of sign-ins and mailbox rules for signs of a compromised account, plus hardening of multifactor authentication, conditional access and mail protection. See Cybersecurity.

Teams Phone: your phone system, inside Teams

Traditional phone lines are going away. Phone companies are retiring copper lines and raising prices on the ones that remain, and the phone system in your closet keeps getting older. Your team already works in Microsoft Teams every day, so put your phones there too.

• Reduce costs: replace per-line phone bills and phone system maintenance with a per-user Teams Phone license on your Microsoft 365 invoice.
• Gain efficiency: calls, chat, meetings and voicemail in one app, on a desk phone, laptop or mobile.
• Keep your number: we move your main number and extensions, so callers reach you the way they always have.
• Calls follow your people: answer from the office, from home or on the road.
• Set up and supported locally: our Evansville team handles the number transfer, auto attendant, call queues and desk phones.

Frequently asked questions

Is Office 365 the same as Microsoft 365?

Yes. Microsoft renamed most Office 365 plans to Microsoft 365 in 2020. If you are looking for Office 365 support, licensing or migration, this is the service.

Can we buy Microsoft 365 licenses through Pinnacle?

Yes. Pinnacle is a Microsoft Cloud Solution Provider, so licenses, support and security management come on one invoice.

Can you move us from an on-premises Exchange or file server?

Yes. We migrate mail to Exchange Online and files to SharePoint and OneDrive, then retire the old server.

Is Microsoft 365 data backed up by Microsoft?

Microsoft keeps the service running, but recovering deleted or encrypted data is your responsibility. Backup is not included in Microsoft’s license price; Pinnacle offers it as an optional service for mail, OneDrive and SharePoint.