Nonprofits

What keeps you up at night

• Donated or aging equipment and no budget to replace it
• Volunteers and staff sharing accounts
• Donor and client data to protect
• Grant requirements for security and reporting

What we do for organizations like yours

• Managed IT at reduced not-for-profit rates
• Microsoft 365 nonprofit licensing set up and secured
• Backup and security for donor and client records
• Planning donated and refurbished hardware so it is supportable
• A local team that knows the Evansville nonprofit community

Managed IT ›  ·  Microsoft 365 ›

Organizations we serve

We are proud to provide IT for organizations doing important work in our community, including:

• Easterseals
• The Arc of Evansville
• Carver Community Organization
• Honor Flights of Southern Indiana
• VFW Post 1114
• Veterans Council of Vanderburgh County

Our involvement goes beyond the service agreement: Brian Ricci serves on the board of the Carver Community Organization, and members of our team volunteer with Honor Flights of Southern Indiana.

Our response commitments

Priority	Example	Guaranteed response	Target response
! Critical	Server down or the whole office cannot work	1 hour	15 minutes
! High	A department or key system is impaired	2 hours	1 hour
! Medium	One user cannot work normally	4 hours	2 hours
! Low	Minor issue with a workaround	8 hours	4 hours
! Scheduled	New user setup, new computer install, proactive maintenance	Scheduled	Scheduled

Response times apply during client support hours, Monday to Friday, 7 a.m. to 5 p.m. Central. Critical issues outside those hours are covered under your agreement.

Frequently asked questions

Do you offer reduced rates for nonprofits?

Yes. Nonprofits and veterans organizations receive reduced not-for-profit rates, with the same team, response commitments and standards as every other client.

Can you help us with Microsoft’s nonprofit licensing?

Yes. We help you apply for Microsoft’s nonprofit program, then set up and secure the discounted licenses.

We rely on donated computers. Can you support them?

Yes. We help you decide which donated equipment is worth keeping, so what you run is secure and supportable.

Can you help with grant requirements?

We can provide the security documentation and reports that grant applications and funders often ask for.