Healthcare and Dental

What keeps you up at night

• HIPAA risk analysis that never gets finished
• Practice-management and imaging systems that slow down or fail
• Moving to cloud practice software and retiring the old server
• Ransomware aimed at practices because downtime means cancelled patients

What we do for organizations like yours

• HIPAA risk analysis, policies and evidence tracked in Compliance Scorecard
• Managed IT for front desk, operatories and imaging workstations
• Migrations to cloud practice-management software, and retiring the server safely
• Encrypted backup of anything that stays on site
• Huntress detection and response, and Microsoft 365 mail protection
• Staff training built from your own policies

Rules you have to meet

The HIPAA Security Rule requires a risk analysis, safeguards, access controls, audit logs and business associate agreements. We sign a BAA.

Compliance ›  ·  Managed IT ›  ·  Backup ›

Our response commitments

Priority	Example	Guaranteed response	Target response
! Critical	Server down or the whole office cannot work	1 hour	15 minutes
! High	A department or key system is impaired	2 hours	1 hour
! Medium	One user cannot work normally	4 hours	2 hours
! Low	Minor issue with a workaround	8 hours	4 hours
! Scheduled	New user setup, new computer install, proactive maintenance	Scheduled	Scheduled

Response times apply during client support hours, Monday to Friday, 7 a.m. to 5 p.m. Central. Critical issues outside those hours are covered under your agreement.