Lifecycle and Renewals

• ProSupport and ProSupport Plus renewals before coverage lapses
• Storage code upgrades and server firmware updates
• End-of-life and end-of-support tracking for every Dell asset we manage
• Replacement plans budgeted a year ahead, not a week ahead

Replacing PCs? See PC Refresh and Windows 11.

Why lifecycle planning matters

When Dell support lapses, a failed drive or controller becomes a parts hunt, reinstating coverage can cost more than renewing on time, and outdated firmware becomes a security risk. Planning ahead keeps replacements on your budget calendar instead of becoming an emergency.

How we manage it

• Track: every Dell asset we manage, with its service tag, coverage level and end-of-support date.
• Renew: quotes sent well before coverage expires.
• Update: storage code and server firmware kept current on a schedule.
• Plan: replacements budgeted a year ahead and reviewed with your leadership.

Frequently asked questions

What happens if our Dell support has already lapsed?

Dell can usually reinstate coverage, often with a reinstatement fee. Send us the service tags and we will find out what it takes.

What is the difference between ProSupport and ProSupport Plus?

ProSupport covers parts, labor and access to Dell engineers. ProSupport Plus adds proactive and predictive features. We recommend the level each system actually needs.

Can you manage Dell equipment we bought somewhere else?

Yes. We track and renew coverage on Dell equipment regardless of where it was purchased.