Manufacturing

What keeps you up at night

• Production systems on aging servers nobody wants to touch
• Shop-floor machines and office PCs on the same flat network
• Ransomware that targets manufacturers because downtime is so costly
• Multiple plants or sites to connect and support

What we do for organizations like yours

• Dell PowerEdge servers and PowerStore or PowerVault storage sized for ERP and production systems
• Juniper switching and network segmentation between office, plant floor and cameras
• Ubiquiti wireless for plants, warehouses and yards
• Eaton UPS and clean shutdown for server rooms and network closets
• Huntress managed detection and response on every endpoint
• Backups tested on a schedule, with a written recovery plan

Rules you have to meet

Customer and supplier security questionnaires, cyber-insurance requirements, and CMMC for defense suppliers.

Dell Servers ›  ·  Networking ›  ·  Power Protection ›  ·  Managed IT ›

Our response commitments

Priority	Example	Guaranteed response	Target response
! Critical	Server down or the whole office cannot work	1 hour	15 minutes
! High	A department or key system is impaired	2 hours	1 hour
! Medium	One user cannot work normally	4 hours	2 hours
! Low	Minor issue with a workaround	8 hours	4 hours
! Scheduled	New user setup, new computer install, proactive maintenance	Scheduled	Scheduled

Response times apply during client support hours, Monday to Friday, 7 a.m. to 5 p.m. Central. Critical issues outside those hours are covered under your agreement.