Banks and Credit Unions

What keeps you up at night

• Examination findings to close before the next visit
• Branch networks and core connectivity to keep up
• Mergers and acquisitions that bring new systems overnight
• Vendor and asset records that do not match reality

What we do for organizations like yours

• Dell servers and PowerStore storage with replication to a recovery site
• Palo Alto firewalls and network segmentation
• Netwrix auditing of who changed what, and when
• Penetration testing and vulnerability scanning
• Evidence and reporting in Compliance Scorecard
• Asset and vendor re-registration during mergers

Rules you have to meet

The Gramm-Leach-Bliley Act and FFIEC guidance require an information security program, risk assessment, testing, vendor management and board reporting.

Netwrix ›  ·  Palo Alto ›  ·  Compliance ›

Our response commitments

Priority	Example	Guaranteed response	Target response
! Critical	Server down or the whole office cannot work	1 hour	15 minutes
! High	A department or key system is impaired	2 hours	1 hour
! Medium	One user cannot work normally	4 hours	2 hours
! Low	Minor issue with a workaround	8 hours	4 hours
! Scheduled	New user setup, new computer install, proactive maintenance	Scheduled	Scheduled

Response times apply during client support hours, Monday to Friday, 7 a.m. to 5 p.m. Central. Critical issues outside those hours are covered under your agreement.